Policies
DYNO TUNING
Tax and Labor
Prices do not include NJ sales tax (6.625%). Tuning prices include dyno time & street tuning time. The tuning rate includes the first 4 hours of tuning. Over 95% of new tuning appointments are 4 hours or less. After 4 hours, tuning is charged at $175 (Subaru / Mitsubishi) or $200 (GTR / Porsche / Standalone EMS) for each additional hour. Please be advised that the tuning fee does not include the cost of labor if something needs to be fixed on your car. Our labor rates apply for all repairs and time spent troubleshooting.
Tuning for Additional Fuels
The race gas tuning rate ONLY applies assuming you are getting a pump and race gas tune. If you are only getting a race gas tune, the standard tuning rate applies. This rate does not include the fuel itself. Procom Racing does not stock fuel, so customers will need to supply it for their tuning session. Inform us at the time you schedule an appointment if you plan to be tuned for multiple fuels. If you want a pump and race gas tune on the same day, you MUST notify us at the time you schedule the appointment!
Retune Rates
The retune rate is $175/hr (Subaru / Mitsubishi) or $200/hr (GTR / Porsche / Standalone EMS), minimum of two (2) hours. If retuning exceeds two hours, a $175/hr (Subaru / Mitsubishi) or $200/hr (GTR / Porsche / Standalone EMS) charge will apply for each additional hour. The retune rate only applies if you have been tuned by Procom Racing previously and are still using the same engine management system on the same vehicle.
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DEPOSITS
Deposit Policy
In order to schedule an appointment for tuning, we require a non-refundable $125 deposit for new tuning appointments or a non-refundable $125 deposit for retunes. We can not guarantee an appointment without a deposit. If parts are required for your appointment, the price of parts must be charged in full to guarantee the parts will be in stock. The deposit is due at the time the appointment is scheduled. Appointments are made on a first come, first serve basis. For instance, if you call to schedule an appointment but do not pay the deposit at that time and another customer calls later that day and leaves a deposit, we will not be able to hold that appointment for you.
Loss of Deposit
With this strict schedule we must adhere to, we ask that our customers help us maintain this level of service by having their cars fully prepared for tuning beforehand and arriving on time for their dyno tuning appointment. Customers who cancel or reschedule appointments within 7 calendar days of their appointment will lose their deposit. Arriving more than one hour late for an appointment can also possibly invalidate an appointment as well, which would also void a deposit.
Deposits are not Transferable
Please note that the deposit is non-refundable. If you sell your car before your appointment, or simply decide you do not want to have your car tuned by us, your deposit will not be refunded. If we are notified (at least) one week in advance, we will put a credit on file for you that can be used towards a rescheduled tuning appointment. This credit is valid for 3 months and forfeited thereafter.
Paying your Deposit
We will accept cash, credit card, or Paypal for your deposit. Paypal and credit card payments must include 3% to cover fees.
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SHIPPING
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Free Shipping
Free shipping may be available within the lower 48 states for orders totaling $200 or more. If available, simply select the free shipping option during checkout. Even though expedited shipping is not free we will still discount the free shipping option from the expedited shipping cost for you. This offer excludes shipments going to Alaska, Hawaii, Military Boxes, and items too large to ship via a standard carrier. These items are usually large freight or bulky items such as engine blocks, etc.
Turnaround Time
The majority of orders containing items listed as “In Stock” will ship the same day if placed on a weekday before 4PM EST. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.
Transit Times
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. As a general rule, transit times are as follows:
Next Day Air - Delivered within 1 Business Day
2nd Day Air - Delivered within 2 Business Days
3-Day Service - Delivered within 3 Business Days
Ground - Delivered within 3-5 Business Days
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Out of stock Orders
If an order is placed for a product that is labeled “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. A Procom Racing representative will contact you as soon as possible to discuss any out of stock items. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.
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International Orders
Procom Racing ships packages all over the globe. If you would like to see an estimated cost of shipping an item(s) internationally, simply add the desired item(s) to your Shopping Cart and use the "Calculate Shipping" feature. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by Procom Racing. By law, Procom Racing is required to list all package contents at the actual purchase price. If a package is refused rather than pay any importation fees, Procom Racing reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order.
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APO / PO Box Shipments
Shipments going to an APO or PO Box will default to ship via USPS as the shipping carrier. Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO Boxes. If you have a large item needing to ship to a postal box please contact one of our customer service representatives to look at available options. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot delivered parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.
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Billing / Shipping Addresses
If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service department.
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Lost / Damaged Shipment
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Procom Racing is not liable for damage claims that are denied due to customer negligence.
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RETURNS
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Standard Return Policy - 30 Days
Unless another return policy is indicated, products sold by Procom Racing are covered by this Standard Return Policy and may be returned within 30 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) number, and freight charges are strictly non-refundable. For more information regarding our freight refund policy, please refer to the Product Refunds section below. Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department.
*Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.
Non-Returnable - Clearance Items, Special Orders, Open Box / Overstock
Procom Racing often sells items that are not eligible for return. These items are labeled as Open-Box, Clearance or Overstock merchandise. These items are sold at greatly-reduced prices, therefore all sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both Procom Racing and the manufacturer from any and all responsibility, unless otherwise required by law. Open-Box, Clearance and Overstocked items are not covered by any type of 30-day warranty or satisfaction guarantee.
Procom Racing also sells unique or custom order items that are often times made to order and/or are considered special order items. Any item not in-stock, that must be ordered directly from a manufacture, is also considered a special order item. These items are ordered in on a case by case basis. Consequently some items indicated as having this Special Order Return Policy are not eligible for returns or exchanges. Some non-custom special order items may be refunded on a case by case basis pending a restocking fee as dictated by the manufacturer. Special order items require a minimum of a 50% non-refundable deposit. This deposit will not be refunded if the order is cancelled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes responsibility that the items ordered will fit their needs.
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Gift Cards
Gift Cards cannot be returned and may not be redeemed for cash. Procom Racing Gift Cards are issued and managed by Procom Racing and can only be applied to purchases from www.ProcomRacing.com, or the local Procom Racing storefront. Procom Racing is not responsible for gift cards that are lost, stolen, or used without permission. Additional payment will be required if the purchase price of a new order/product exceeds the value of the Gift Card. Gift Cards are not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice. Use of a Gift Card is governed by the laws of the State of Utah. To check your gift card balance, please use the Gift Card Balance utility located on the lower right corner of our website. All Gift Cards expire 1 year after activation.
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Refused / Undeliverable Orders
Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. Procom Racing reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.
Product Refunds
Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1-5 business days, depending on your bank's processing practices. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. Procom Racing does not refund shipping charges for returned items, and orders which qualified for a Free Shipping Promotion will not receive a refund for the credited shipping charges. Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment. Refused or undeliverable orders may also be subject to return freight fees, duties, taxes, customs charges or brokerage fees. If you have any questions regarding the refund process, please contact one of our customer service representatives.
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Product Warranties
Procom Racing does not offer any type of warranty coverage for defective products unless otherwise specified. However, the majority of the products available through our website are covered separately under a manufacturer's warranty. If you recently purchased a product from www.ProcomRacing.com and are concerned about the fitment or performance of your item, please contact a member of our customer service department for assistance. Our customer service representatives can provide installation support, troubleshooting advice, and assistance identifying the possibility of any manufacturer defects. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.
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Core Charges & Repairs
Turbocharger Core Charges & Repairs
R35 GTR: If you opt-out of the core fee associated with our S1, S2, & S3 turbocharger systems, you must supply a core set of turbochargers before your order can be processed. Cores can be shipped to the following address:
Procom Racing
Attn: Shipping / Receiving
6a Executive Dr
Toms River, NJ 08755
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Please include your P.O. / Order Number on the box for identification purposes. Failure to do so will delay order processing and build time.
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If you have paid a core charge, your order is processed immediately with cores we carry in stock. Cores must be returned within 90-days of shipping date or your core fee will be forfeited to Procom Racing. After 90-days from the time of shipment (date of shipment is defined as: the date they leave our facility); no core fees will be returned. They're now your cores. Yes, seriously.
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Return of core fees: Core fees are typically returned within 5-10 business days from the time they arrive at our facility. When your cores arrive they are inspected for damage and assessed. Should any repairs be required for your cores to be usable, those repairs must be made and will be deducted from your core fee. You will be notified if any repairs need to be completed before hand.
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Common repairs are as followed:
Exhaust Stud Repair and Replacement - $85/per stud
Compressor Inlet Stud Repair & Replacement - $85/per stud
Heat Shielding & Other Tread Repair - $65/per hole
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These few examples represent common repairs needed to most turbochargers. Costs may vary based on extent of damage, but these are most common.
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How should my cores be equipped when I send them in?
Your cores must be 100% stock, unmodified units. They must be fully functional and free of damage. Any excessive damage to any component of the turbocharger may be cause for the cores to be declined. They must be fully assembled units and must include the OEM wastegate actuators. We DO NOT need oil lines, coolant lines, hoses, gaskets, or any other auxiliary parts that surround the turbochargers.
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How should my turbos be shipped?
We do offer shipping boxes with proper padding by request. Should you not be using that service, please ensure the turbochargers are properly packages TIGHTLY. If they can move, it's likely they will probably become damaged in shipment. DO NOT USE PACKING PEANUTS. We suggest expandable foam be used to ship cores because they contour to hold the turbochargers tightly on the box. We both want these cores to get to our facility in one piece. Use your head and think to yourself "If I drop this out of a truck, will everything be in one piece?" If your answer is "Yes" you're probably alright. It's also nice to insure the package for the amount of the core fee, just in case the driver decides to run over your package prior to delivery.
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FAQ's
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What happens if an item I purchased is not in stock?
If an order is placed for a product that is labeled "On Order" or "Out of Stock," on of our customer service representatives will contact you and we will keep the order in our system and ship the item as soon as it becomes available. If the ETA of the out of stock item changes, one of our customer service representatives will notify you via email of any additional wait times or significant shipping delays. Should you have any questions about the status of the order, or if you need to change or modify the order at any time, please contact our customer service department for assistance.
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What happens if my order contains both in-stock and out-of-stock items?
If an order contains items that are both in stock and out of stock with an extended ETA, we will keep the order in our system and ship the order as soon as all items become available. If you would like us to split your order and ship the in-stock items, you may submit a request for us to do so by contacting our customer service department via phone, live chat or email. Please note: Additional shipping charges may be incurred for splitting an order.
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What if I want my order shipped to a location other than my billing address?
If you wish to have item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment if you are shipping to an alternate address and have a specific delivery deadline. If you have any questions about the verification of your order please feel free to contact our customer service department.
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Can I cancel my order?
If you need to cancel your order, please contact our customer service department for assistance. We can cancel any order that has not been processed. If your order is currently in processing or has already been shipped, you must go through the complete return process in order to obtain a refund for your order.
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What should I do if I want to return a product?
In order to return a product a Return Merchandise Authorization (RMA) number is required. An RMA can be obtained by contacting a Procom Racing customer service representative. All returns are REQUIRED to be accompanied by an RMA. Please be aware that Procom Racing will not accept a return if the item has been opened, installed, or otherwise used in any way. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our standard return policy and must be reviewed by a member of our customer service department. If you have any questions regarding the return process that have not been answered here please contact one of our customer service representatives.
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What should I do if I received the wrong item?
If you think you've received the wrong product, please double-check the part number on the product label with the part number listed on your packing slip. If those numbers do not match, please contact one of our customer service representatives before opening or using your product. We recommend you have your order number and product packaging on hand to expedite your call. Do not discard any of the parts or packaging as these items will be needed in order to qualify for a return and/or replacement shipment.
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What should I do if my shipment was delivered damaged?
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Contact details including telephone numbers, email addresses, and a live chat link can all be found on our Contact Us page. Please do not discard any boxes or packaging materials that were included with the shipment. All original products and packaging materials must be provided in order to fully process a damage claim. Procom Racing is not liable for shipping claims that are denied due to customer negligence.
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What happens if my item proves defective after installation?
If you recently purchased a product from Procom Racing and are concerned about the fitment or performance of your item, please contact a member of our customer service department for assistance. Our customer service representatives can provide installation support, troubleshooting advice, and assistance in identifying the possibility of any manufacturer defects. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.
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Does Procom Racing price match?
At this time, we do not offer price matching. We understand how valuable your money is to you, and that's why all of the products on our site are currently listed at the best possible price. Please keep in mind that Procom Racing is an authorized dealer for every item we sell and as such, we are committed to maintaining the integrity of every product. As always, if you have questions about a product or need installation support, assistance from our customer service staff is available.
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Does Procom Racing charge sales tax?
Procom Racing only charges sales tax on orders placed by New Jersey residents. If your order is shipped to any other state, sales tax will not be charged.
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Conditions of Use
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By visiting or purchasing from Procom Racing, you agree to abide by our terms and conditions, including those set forth on this page. Procom Racing is not responsible or liable to honor pricing based on clerical issues or misprints. Any revisions to our Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Policies at any time. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.
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